Frequently Asked Questions

Q. What all is included in my service?
Our standard package of housekeeping services includes the following:
    All Rooms
  • Pick up and tidy everything (each room)
  • Make beds
  • Dust baseboards, light fixtures, furniture, sills, shelves, blinds, and decor
  • Dust ceiling fans within reach
  • Remove cobwebs
  • Spot clean walls and light switch plates
  • Vacuum upholstered furniture including under cushions
  • Clean glass surfaces
  • Clean sliding glass doors
  • Empty wastebaskets
  • Vacuum carpets and rugs
  • Fold towels
  • Spot clean walls
  • Clean and sanitize showers, tubs, and sinks inside and out
  • Scrub and disinfect toilet, including bowl, seat, lid, tank and base
  • Clean, dry, and shine all mirrors, chrome and tile
  • Wipe down cabinet fronts
  • Clean all shelves, fixtures, and items on vanity
  • Hand scrub and polish flooring
  • Load dishwasher
  • Clean, dry, and shine all appliance surfaces, range hood and sink
  • Clean stove drip pans and control knobs
  • Wash and sanitize countertops
  • Wipe down cupboard fronts, table, and chairs
  • Clean microwave oven inside and out, including turntable
  • Clean window over kitchen sink
  • Hand scrub and polish flooring
Q. Are you Licensed, Insured?
Yes. We are fully insured and licensed.
Q. Do I need to sign a contract?
No. We are confident in our ability to provide quality service every time we clean. You are free to cancel your regularly scheduled cleaning at any time.
Q. How do I pay for my cleaning services?
At this time we Accept personal, business checks, and cash. All returned cheks will be charged returned check fee plus $30
Q. How will you gain access my home?
We must be able to access your home to provide services. We will leave this up to you, which choice you feel most comfortable with. 1. - You may meet the technician. 2. - You may leave a key at some designated accessible place at your residence.
Q. What if my cleaning falls on a holiday?
If your scheduled cleaning falls on a holiday, we will contact you to reschedule your cleaning service.
Q. What if a member of your staff breaks something?
Our professional team members are very careful to protect your valuables. However, accidents do occur occasionally. Our insurance carriers will handle any major losses, while we usually handle minor mishaps directly.
Q. What all is included in my service?

Standard Services

  • Clean bathrooms thoroughly
  • Clean ceiling fans
  • Clean entryway
  • Clean glass and mirrors
  • Clean kitchens thoroughly
  • Clean outside of appliances
  • Dust furnishings, sills and ledges
  • Dust wall hangings
  • Load dishwasher
  • Pick up and straighten
  • Remove cobwebs and trash
  • Strip and remake beds
  • Vacuum carpets and floors
  • Vacuum upholstered furniture
  • Wash hardwood floors
  • Wash tile and linoleum
Q. Do I need to supply anything?
GreenThumb Cleaning brings all of the cleaning supplies so you don't have to worry about stocking up before your appointment. The only items that you need to supply are vacuum cleaners, vacuum bags and specialty cleaning products
Q. How do you determine your rates:
  • Initial Clean
    <1,000 Square Feet --- $100
  • 1,000 -1,499 Square Feet --- $125
  • 1,500 - 1,999 Square Feet --- $150
  • 2,000 - 2,499 Square Feet --- $175
  • 2,500 - 2,999 Square Feet --- $200
  • 3,000 - 3,499 Square Feet --- $225
  • 3,500 - 3,999 Square Feet --- $250
  • 4,000+ Square Feet --- call
  • Hourly Rate After Initial Clean
  • Service based on a per hour flat rate per cleaning technician
  • 1 hour at $55.
  • 2 hours $85
  • 2.5 hours $95
  • 3 hours and up at $38 and hour per technician
Q. How do I sign-up for your service?
Simply call (704) 907-1777
Q. Are you a moving company?
Yes. We provide moving, packing, and cleaning services.
Q. My movers say they will unpack. How is your service different?
At GreenThumb Cleaning & Organizing, we specialize in unpacking your items and putting them away in a logical and organized fashion. Our goal is to enable you to enjoy your new home as quickly as possible, without the chaos and clutter that normally accompanies moving. We organize your kitchen and put away dishes, glasses, pots and pans, etc. We can arrange your closets, put books on shelves and set-up your children's rooms.
Q. How long will it take to unpack my house?
Our basic package is a 2-person unpacking team for 4 hours (8 hours total). This will usually enable us to unpack your kitchen and one to two bedrooms. We can generally set-up your home in one day depending on the size and scope of your move. We will send in a team of 2 to 6 people for full or half days depending on the amount of work you need GreenThumb Cleaning & Organizing to do. Some clients want GreenThumb Cleaning & Organizing to unpack their entire home. Others only want GreenThumb Cleaning & Organizing to focus on a few specific rooms. Whatever, your particular needs, we are happy to customize our service to meet it.
Q. How long will it take to pack my house?
Packing requires more time than unpacking. Once again, it will depend on the size of your home. However packing time is also influenced by the number of fragile items you have and the amount of belongings you have overall (i.e. Are your rooms minimalist and uncluttered or do you consider yourself a pack-rat?).
Q. How will your unpackers know where to put my stuff?
All of our unpacking teams have been trained in the most efficient ways to organize your entire home including the kitchen, bedrooms, closets, bathrooms and living areas. We will place items where you want them or we will organize them in a logical fashion and give you a "tour" when we have finished. It is your choice.
Q. Do I need to be present when you are unpacking?
Some clients are very involved in the unpacking process, giving specific instructions throughout the day. Others choose to be less involved or even leave for the day. Our team leader will check with you at the start of the day to understand your preference.
Q. What other services do you offer?
In addition to our core services of packing and unpacking, we can line your shelves with Plasto-Mat shelf liner, do the move in or out cleaning, greet the phone, cable, and utility companies if you are not present. We can also arrange to have all of your recyclable materials taken away.
Q. Can you provide packing materials?
Yes. We can provide boxes and all of the other packing materials as needed. We also offer you a choice of using either new or recycled boxes. The recycled boxes are significantly less expensive and work well for local or short distance moves. If your belongings will be going in to storage or you will be moving a long distance, new boxes are generally preferable.
Q. How do you determine my rates?
Packing is $35 per hour per technician and there is a four hour minimum.
Q. Rescheduling, Cancellations & Access

There will be a $40 fee for rescheduling or canceling an appointment after noon the business day before your visit. The same fee applies if we are unable to gain access to your home.

If you or any member of your family will be home sick on your scheduled service day with any contagious illness, please cancel your appointment. You will not be charged a cancellation fee. We will do our best to reschedule your appointment as soon as possible.

If you do not cancel your appointment and someone is home sick with a contagious illness we will not service your home that day.

Q. Holidays
We are closed on all major holidays, including Independence Day or the Monday following, and days when Charlotte Area schools are closed due to dangerous driving conditions. You will receive a confirmation of your rescheduled appointment.